Refund Policy

At Bluemoon Smoke & Vape Outlets, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.

All Sales Are Final

Due to the nature of the products we sell, all sales are final. We do not offer refunds or exchanges once a purchase has been completed.

This policy applies to, but is not limited to:

• Disposable devices

• Vaporizers and accessories

• Glass items

  E-liquids, pouches, cigars, and similar consumable products

Defective or Damaged Items
If you receive a product that is defective or damaged at the time of purchase, please notify our staff immediately or contact us within 24 hours of purchase.

To be eligible for review:

• The item must be unused

• Original receipt is required

  Packaging must be intact where applicable

• Approved cases may qualify for a replacement at store discretion. Refunds are not guaranteed.

No Returns on Used Products

For hygiene, safety, and regulatory reasons, used or opened products cannot be returned or exchanged under any circumstances.

In-Store Purchases

All in-store purchases should be inspected at the time of sale. Bluemoon Smoke & Vape Outlets is not responsible for issues reported after leaving the store unless the product is confirmed defective.

Contact Us

For questions regarding this policy, please contact us:

support@thebluemoonoutlets.com

+1 617-714-4586
Bluemoon Smoke & Vape Outlets
896 Massachusetts Avenue, Cambridge, MA 02139, United States

Policy Updates
Bluemoon Smoke & Vape Outlets reserves the right to update or modify this refund policy at any time without prior notice.