Shipping Availability

At this time, shipping availability may be limited based on product type, location, and applicable regulations. Certain products may be available in-store only.

Order Processing

Orders are processed within 1–3 business days after payment confirmation

Orders placed on weekends or holidays will be processed on the next business day

Shipping Methods & Delivery Time

Delivery times may vary based on:

Shipping destination

Carrier availability

External factors beyond our control

Estimated delivery timelines are provided at checkout and are not guaranteed.

Shipping Fees

Shipping fees are calculated at checkout and depend on:

Order size and weight

Delivery location

Age Verification

All shipped orders require age verification (21+).
Failure to provide valid identification may result in order cancellation without refund.

Incorrect Address

Please ensure your shipping address is accurate. Bluemoon Smoke & Vape Outlets is not responsible for delays or losses due to incorrect address information.

Damaged or Missing Shipments

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with:

Order number

Photos of the package and product

In-Store Pickup (If Applicable)

Some orders may qualify for in-store pickup. Pickup details will be shared at checkout where available.

Contact for Shipping Questions

support@thebluemoonoutlets.com

+1 617-714-4586